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Customer Service SUPERVISOR - native German, start asap.
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From: tomtom@content.nl
Date: Tuesday, May 13, 2008 Category: Region: Description: Are you an experienced supervisor and ready for a new challenge at a fast growing, interesting company? Read on! To facilitate our client's growth, we are currently recruiting a Customer Support Supervisor for the German team.In this role, you will supervise a close-knit team of multilingual customer service representatives (CSR's) supporting customers around Europe, coaching and assisting your team members with their duties and monitor and improve quality within your team.You will coach the CSR's in dealing with difficult situations, escalated inquiries and, if necessary, solve issues in cooperation with colleagues of other departments. Your tasks: · Monitoring and supporting the assigned representatives to ensure the team meets its service level targets. · Coaching and assisting Customer Support Representatives to resolve customer issues. · Handling complex customer issues, complaints and escalations to reach Customer Satisfaction targets. · Assist Team Leader with HR duties such as attendance monitoring. · Building development plans for assigned representatives and coaching on indicated areas to increase overall skills of the team. · Supervise, coach and train Customer representatives. · Manage the Customer Service levels, set by you and your manager Job Requirements We are looking for someone with at least 2 years of experience as Customer Support Supervisor. You have excellent credentials and stable work experience. You inspire trust from your team, are honest, and not afraid of dealing with complex situations. You are a 'people person', trainer and coach. You can set targets and can discuss and evaluate the performance of you team members. You're passionate about gadgets and technology. Your profile: · Equivalent previous experience for a minimum of 2 years, preferably in the telecom industry · Fluent in English, (near) native speaker German, an additional European language would be an advantage · People management skills, particularly in a contact centre environment· Ability to work under pressure with high volume workloads and in a multitasking environment · Accurate, structured and well organized· Education to at least MBO level or equivalent. · Analytic person: willing and eager to identify and analyze problems and find creative solutions for them. · First class communication skills and are a good motivator. · Positive, energetic attitude, customer driven · Flexible regarding working in shifts Salary and Benefits We offer you a fulltime, challenging role, with lots of opportunities and competitive terms of employment at a young, growing and dynamic company with a recognised brand name. Are you interested in this position? Send your CV to tomtom@content.nl or call us for further details on telephone number: 020-528 94 18 |
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Posting ID:2840659
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