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Account Manager based in Barcelona
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Date: Tuesday, September 29, 2009
Category:
Region:
Description: Responsibilities
For the Spanish market, the Account Manager will:
• Manage a portfolio of customers
• act as the primary point-of-contact for client
Accounts and lead day-to-day renewal, Upsell and cross-sell management activity.
• Proactively finds new ways to build the client’s business and grow accounts.
• Be responsible for his customers’ satisfaction and loyalty. The AM will build relationships with clients to encourage new and repeat business opportunities.
• Masters and maintains vast knowledge of client's business, competition, and latest industry news and trends.
• Ensure that client issues are dealt with in an efficient manner, informing the Managing Director of any problems that may arise.
Qualifications & Experience
-Educated to A-Level standard, minimum.
-Previous B2B sales experience is essential.
-IT literate – Word, PowerPoint and Excel essential, experience of sales tracker software and CRM systems would be beneficial.
-Excellent presentation skills.
-Skilled in cold-calling and telephone sales.
-A high desire to achieve and develop will be the key to the individual role and development in the business.
-High ambition and drive, relationship effectiveness, closing ability, problem solving and process orientation.
-Flexibility, resilience, adaptability and a good sense of humour are essential for this role and the organization.
-Ability to communicate effectively up to Board level.
-Experience dealing with Mid Tier and Enterprise class customers.
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