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GERMAN IT SUPPORT SPECIALIST
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Date: Sunday, November 08, 2009
Category:
Region:
Description: For our client, a trusted leading provider of Data, Voice and Managed Services based in Barcelona, we are looking for a
GERMAN IT SUPPORT SPECIALIST
to come and consolidate the existing German Technical Service Desk team.
RESPONSABILITIES:
To provide first line support to customers recording answers and incidents or queries and using
various remote access software packages to achieve resolution
To manage incidents via telephone, e-mail, web reporting or network monitoring tools
Ensures that the queue status remains minimal
To monitor, tracks and reviews the progress of an incident, keeping the customer informed
To provide basic user administration support such as password resets
MINIMUM REQUIREMENTS
Native level of German and fluent in English
1 to 2 years of systems Administration or Information system management experience;
Excellent phone and communication (written and oral) skills
Customer and service oriented
Committed to providing quality service & results, ready to make a positive difference
Proactive and stress resistant
Ability to take decisions quickly and efficiently
Team Spirit
Availability to work in shift
VALUABLE IF YOU HAVE:
Excellent knowledge environments: Windows NT, 2000, XP, 2003, BLACKBERRY, Microsoft Exchange and/or Unix: Solaris, Linux, Network: router, firewalls
Knowledge of Active Directory Managing users / groups, Schema knowledge, Replication, DNS
Formal IT qualification , MCP, MCSE, CCNA
Computer science degree or equivalent
CONDITIONS:
Permanent contract
Competitive salary (K25 inc. night hours) + social benefits & lunch vouchers
Shift system (24x7)
Interested? Then please send us your CV and cover letter in English, ref. EXPATRIATES_GTSD_1109, to cv@vpselect.com
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