Front desk associate required

Trident Wellness Centre

Overview
The Front Desk Associate will greet and direct members, guests and staff as they enter the centre and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about Centre’s operations and policies as well as perform various administrative duties as directed by the Manager
Responsibilities
• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the centre.
• Provides security and control to the front door and retail area of the facility.
• Register all clients into the centre using proper registration procedures.
• Ensures that Client and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire while on duty.
Qualifications
• Excellent customer relationship skills are required
• Indoor sales experience required
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
BHD 180-220 inclusive of everything + visa+ commission based on performance.