IT Managers/IT Architects
System Administrators and Analysts
Operations Manager, Database Administrators
Process Owners, Practitioners
Service Delivery Professional, Quality Analyst
CIOs, CTOs, IT Directors.
You Will Learn How To:
Prepare for and pass the ITIL 4 Foundation certification exam
Identify opportunities to develop IT practices using ITIL guidelines
Interact with IT teams using ITIL 4 terminology and concepts
Explore the service value chain, and IT service management practices
Recognize the importance of IT and business integration.
1. Introduction to Service Management and ITIL
2. Key Concepts of Service Management
3. The Four Dimensions of Service Management
4. The ITIL Service Value System
5. ITIL Management Practices
Price :3500 SR include exam fees.