Systems Network Engineer

Job Description
HOURS OF WORK:

8am to 5pm, Pacific Daylight Time / 11pm to 8am, Manila Time (Graveyard Shift)

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JOB DESCRIPTION

Systems Engineer provides IT Infrastructure Management and Troubleshooting technical services to x10 Networks’ clients via telephone, email and remote sessions, which may require careful examination of infrastructures and other environmental variables, as well as analysis of log files. This technical role requires analytical troubleshooting of technical problems.

Systems Engineer / Virtual Infrastructure Engineer / Systems Administrator / Cloud Engineer

Responsibilities

Answer incoming customer calls and e-mails
Provide first line of technical support
Create support tickets
Maintain customer records by updating account information
Coordinate with different channels responsible for each issue/ticket
Oversee ticket progress from creation to resolution, keeping customer informed at all times
Must resolve issues in a timely and professional manner, ensuring quality at all times, establishing positive rapport in the process
Work with Management Team by reporting customer support requirements, incidences, severity, resolution, and possible solutions to improve customer experience
Coordinate with Sales Team for possible upsell or service engagement
Requirements

Strong written and oral communication skills
Previous experience or good understanding of at least one of virtualization technologies; VMware ESX(i), Microsoft Hyper-V / Azure Stack HCI, Nutanix
Use of administrator-level tasks with the following Windows OS: 2008(r2)/2012(r2)/2016/2019
Understanding of Active Directory, Exchange, SharePoint, MS SQL, File Server
Understanding of Office365: Azure Active Directory, Exchange Online, SharePoint Online (OneDrive), SQL Azure
Understanding of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
Understanding of block, file, object storage and storage protocols
Following experience would be considered as a plus:

Powershell scripting
SAN administration
Log Analysis
Wireshark (tcpdump)
Application performance, bugcheck analysis (sysinternals, windbg)
Knowledge of Linux (CentOS / Red Hat)
Veeam Backup and Replication / Veeam ONE
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Job Types: Full-time, Contract

Salary: Php30,000.00 - Php50,000.00 per month