Mohammed Rizwanuddin
Mobile # 0567246545
Email: [email protected]
Iqama Status: Transferable
Personal Summary
A multi skilled professional with all round work experience in Customer Support/ Administration/Supply Chain and HR Operations. Extensive knowledge ability to work in Operations Department.
Professional Experience in Saudi Arabia:
1) Working as Operations Administrator in Nejree Sportswear Company Riyadh-KSA from March 2019 to September 2020
Roles & Responsibilities
• Maintaining a positive, emphatic and professional attitude toward customers at all times.
• Responding promptly to customers inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing order, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaint.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Monitor status of all pending orders and initiate action as warranted
• Review/confirm all memorandum of shipments.
• Generate administrative tasks as required.
• Assist in monthly warehouse inventory.
• All other duties as assigned.
2) Worked as Admin Officer in Ehata Financial Company Riyadh KSA from November 2017 to November 2018
Roles & Responsibilities
▪ Coordinates and plans the administrative functions.
▪ Prepares, maintains and reviews records and reports for accuracy and completeness.
▪ Makes decisions on non-critical administrative matters.
▪ prepares monthly reports detailing material and personnel usage and departmental costs accounting data.
▪ Assigns workstation coverage.
▪ Prepare the seating areas to newcomers.
▪ Provide stationery and office needed facilities for employees to perform their jobs.
▪ Check and supervise on supplies availability such as water, coffee, tea, tissues, printer’s ink, papers...etc.
▪ Maintain office machines and list to order new ones if needed such as printers, scanners, photocopiers...etc.
▪ Coordinate housekeeping of the office.
▪ Coordinate with vendors for different items such as furniture, stationary, telephones...etc.
▪ Check on premises’ hygiene and hospitality services.
▪ Assign extensions and manage reception and phone operator’s work.
▪ Manage Documentation processes.
▪ Execute all HR operation matters as assigned.
▪ Handling and coordinating any staff medical insurance matters
▪ Record meeting minutes and coordinate related agenda & action plan
3) Worked as HR & Administration Coordinator in Emirates NBD Bank Main Branch Riyadh KSA.
From May 2011 to November 2016
Roles & Responsibilities
• Sound working knowledge of operational HR issues.
• Keeping filing necessary documents from time to time and maintaining records of all relevant activities for reference
• Experience of working in a fast-paced demanding environment.
• Experience of interacting with all levels of management.
• Expertise in training and development and negotiation skills with training institutes
• Experience of financial payment, memos, circular and other as per requirement.
• Expertise in cost saving areas in HR & Admin department.
• Organizing interviews: coordinating the interview arrangements and documenting interview
• Assessments/feedback on the interviewed/shortlisted candidates
• Organize and conduct Orientation Training for new employees.
• Work as medical insurance coordinator for addition, deletion and amendment from Insurance Co.
Issue employees ID badges with certain department door access
Filing and Indexing of HR.
Training process (Registration and coordinating in conducting in-house courses
Organize staff training sessions, workshops and activities.
Coordinate with travel agency for issuing ticket for business travel
Arrange hotel reservation locally and internationally for guest and Business traveler.
Manage Health Insurance policy.
Check & verify all invoices and process and submit to Finance Department for vendor's payment.
IT Skills & Trainings
• Conversant with MS Office & Windows 7/98/XP Operating Systems
• Spirit of compliance-SAMA (Middle East) from Thomson Reuters
• Senior First Aid Training Course from St. John Ambulance Association
• General Arabic Language Course Intermediate
• Microsoft Excel 2013 Intermediate to Advanced from ExecuTrain (Microsoft Certified Technical Education Center)
Educational Qualification:
• Post Graduate Diploma in Computer Applications (PGDCA) from Computer Informatics Center Hyderabad India
Personal Information:
Nationality: Indian
Linguistic Proficiency: English, Arabic, Urdu, & Hindi
Marital Status: Married
References: Will be pleased to furnish upon request
(Mohammed Rizwanuddin)