Software Implementation Specialist

About the job
As a Software Implementation Specialist you will lead and support our clients throughout the implementation process of our solutions. It involves a wide range of activities from requirements gathering to system configuration and post implementation support. You will be required to lead both remote and face-to-face meetings and guide our clients to a successful project delivery.


Description

As a Software Implementation Specialist you will lead our clients to successfully implement our solutions. From time to time, you will support our Sales division to close deals.
Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes and targeted presentations that fulfill client expectations
Manage a successful client’s relationship transitioning from deal closing to implementation planning
Manage implementation projects in accordance with agreed terms & conditions with the client and standards set by the company
Drive new sales from existing accounts by providing targeted services in line with clients’ business and technical requirements
Assist in draft proposal for business and technical requirements
Help create and maintain new material and content intended to enhance continuously professional services and client’s support

Responsibilities

Ensure successful delivery of all consulting services that you are assigned to
Work closely with the Development team to test beta versions and report results
Educate and train new hires on our Project Management procedures and consulting processes
Create and maintain user manuals and targeted documentation
Provide efficient and effective implementation services for customers, by ensuring appropriate requirements gathering through sound assessment of clients’ environment and expectations, steer productive workshops through a consultative process, administer training sessions, and provide high-quality support
Draft specifications for custom solutions including business and technical requirements
Manage the entire delivery process for custom development work

Qualifications Required

Bachelor or higher degree in relevant disciplines (IT,Computer Science etc.)
3 - 5 years working experinece in similar fields
Local transfer will be prefered
Thick skin and a positive attitude
Driven, consistent, efficient, willing to go the extra mile, and constantly learning
Ability to communicate clearly and confidently (written, oral)