Mandarin Quality Assurance (SPEAKING ONLY)

Company Profile: Work with the biggest contact center handling the largest bank company in the Philippines. They are currently handling the LARGEST PHILIPPINE BANK and servicing the Chinese and Fukien speakers. With around 1500 branches in the Philippines, this is tagged as one of the most successful businesses in the Philippines. Currently this bank is serving corporate and residential customers.

Position: Mandarin Quality Assurance (SPEAKING ONLY)
Location: BGC, Taguig City
Industry: BPO Company
Salary: P 22,000 Basic + P 45,000 LP + P 2,500 Meal & Rice Allowance (P 69, 500)
Schedule: Dayshift/Midshift (Weekends Off)
Working Hours: Dayshift 6AM - 3PM or Mid Shift 1 PM - 10 PM
Working Set-up: Office Based
13th Month Pay
Government Mandated Benefits
Sick Leaves
Vacation Leaves
Other Allowances

Mandarin, Fukien, English (Speaking Only) but it should be mainly mandarin, Fukien is only an advantage
Bachelor's Degree Holder or at least 2 years college
Graduate or Undergraduate is welcome to apply
Background in related area is required (Q.A or Coaching/TL)
Knowledgeable in Computer applications
Knowledgeable in BPO Set-up (CSR)
Willing to work Dayshift and Midshift (Shifting Schedule)
Willing to work in a BPO Set-up and office based

Responsible for conducting quality-related review of the agent performance. This includes call monitoring, review of data entry/transaction processed and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
Responsible for completing the required number of quality reviews for each agent based on client/company performance guidelines.
Document all observations thoroughly by maintaining observation forms and a call center monitoring database.
May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
Perform other duties as assigned by management.

Recruitment Process: - All process will be done via online
Initial Screening
HR Interview (Behavioral)
Computer Based Exam
Operations Interview (Panel Interview) - Language Assessment Interview
Client Interview

Please send me your resume to [email protected] or you may call us to 09176381869
Look for Ms. Taki

Tel No. : 8245 2829
Mobile: GLOBE : 09176381869
Skype: live:mandarinjobs
FB: @Mandarin Cantonese Opening
Instagram: @JKmandarin_cantonese
Twitter: @JKManCanJobs
WECHAT: J-KMandarinCantonese
E: [email protected] W: