Position: Mandarin Associate Network Engineer
Type of Job: Technical Support
Location: BGC, Taguig City
Schedule: Shifting (2 days off)
Industry: IT Company
Salary: Highly Negotiable
HMO (for self on day one)
Leave Credits (12 unused SL converted to cash divided into every quarter with 3 unused SL per quarter)
Government Mandated Benefits
13th Month Pay
Shuttle Service (COVID Assistance)
Free Processing of Working Visa
Bachelor’s degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience
Can speak, read and write mandarin
3+ years of experience in data networking, routing & switching, network security.
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
Experience on routing protocols – RIP V1/V2, OSPF, and BGP
Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX will be an advantage.
Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
Knowledge of Server Load Balancing (SLB) and DHCP, VRRP and IGMP.
Handles first level calls/cases from SL3/SL4 customers
Case ownership, documentation and management
Customer Management, Setting right expectation, Situation handling
Driving case progression as per the SLA
Utilizing tools and systems
Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
Backlog Management and meet the expectation set with customers
Work on pending cases (backlogs) and drive towards closure
Periodic follow up as per SLA defined by the client
Process, Queue Adherence and SLA awareness
Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
Knowledge Base Article Creation when there is an opportunity for it
To contribute knowledge base and the knowledge sharing forum
Improving customer experience and Building relationship
Completing ACE and PCNSE certification within 90days of go-live
Please send me your resume to [email protected] or you may call us to 09176381869
Look for Ms. Taki
Tel No. : 8245 2829
Mobile: GLOBE : 09176381869
FB: @Mandarin Cantonese Opening
E: [email protected] W: https://jknetwork-jobs.com/