AI voice analysis for call center software helps customer care centers to leverage several advantages.
Key features of AI voice analysis monitoring such as:
- Call analysis (Overall and individual)
- Emotion and sentiment analysis
- Call transcript with TTS (Text to Speech)
- Correct call opening and closing
- Over talk and silence detection
- Agent scoreboard
- Reports
- And more
The AI voice analysis tool is a multilingual tool available for call center solution users. To know more about this AI voice analysis for customer care center, please visit https://www.elisiontec.com/ai-voice-analysis-launched-for-call-center-solution/