Am IT Engineer And Banker Looking For Job

am stay in dammam
Date of Birth : 31st march 1981
Nationality Sudanese
Marital Status Single
Academic Record
Bachelor's degree, at Ajman University Of science and technology
Location: Al-Ain/ Ajman, UAE
High school, Zayed Al Awwal High School
Location: Al-Ain, UAE
Executive Summary
Gulf experienced banking professional with expertise in relationship management,
handling credit appraisal, risk management and dealing with high net worth
individual. Well trained in banking services and achieved, meeting bank’s objectives
and delivering quality work & excellent results, dynamic and competent executive
with ability to achieve success and add value to assigned tasks.
Focused and results-driven
Seeking any responsible & challenging position which will fit my qualification and skills, to
develop myself and especially to contribute to the growth of the company through my
honest work, good performance and dedication
Professional Experience
Customer Service Officer First Gulf Bank
Location: Abu Dhabi and Al Ain, United Arab Emirates
Industry: Remote Banking
Job Role: Customer Service September 2009 – May 2016
Responds to incoming calls regarding the Bank’s products and services in a
professional manner and in accordance with Bank policy and federal and state
Identifies opportunities to cross sell the Bank’s products and services by asking
questions and employing good listening skills Provides customers enrolling in
Consumer Online Banking with access ID’s and passwords
Assists customers with bill pay questions and works with bill pay support vendor to
resolve customer issues
Prepares various management reports including online enrolments, bill pay,
incoming call reports, customer surveys and daily sales tracking reports
IT supporter at World Of Technology (W.O.T)
Location: Khartoum, Sudan
Industry: IT Institute
Highly trained and experienced IT support professional with proven experience in
putting expertise to practice, having outstanding communication skills to interact both
with clients and company.
Known for being agile, sharp, and able to improvise creative yet professional
solutions, Functional Skill Areas,
MS: Windows OS, Windows Server 2003/2008, MS Outlook/Exchange / Mac
PC Hardware, Printers, Laptops
Networking components
Objective – Having the willingness to learn and grow personally and professionally, I
am looking for a position in a company that needs and values quality customer
service and system maintenance.
Analyzed system problems, ran preventive tests, performed troubleshooting, and
trained staff as part of preventive measures.
Key Performance:
Performed maintenance on copy machines, Xerox scanner, printers, etc
Performed server updates on a regular basis.
Performed troubleshooting, diagnosing, solving and replacing parts.
Maintenance & Upgrades:
Repaired and upgraded old installed systems; configured new systems.
Documented the history of requests.
Continuously up-to-date regarding software.
Customer Support:
Established solid work interactions with customers and employees alike.
Assembled information and customer feedback to clarify client
Sales Executive First Gulf Bank (FGB)
Retail Banking
Job Role: Sales executive February 2008 – august 2009
Overseeing the operations and business of FGB
Prepare application for retail credit facility documentation and submission to retail
credit unit for further review / appraisal and recommendations as per banks policy
and completion of the same and advice customer accordingly
Responsibilities include marketing the bank’s retail products with major emphasis for
National loans.
Cross-sell all retail products for existing customers and to meet the best customer
satisfaction levels demanded by the industry.
Resolve customer complaints, install good customer confidence towards the bank
and its products and establish a long-term relationship with the bank
Establish good rapport with business establishments, and government bodies and
individual customers to bring about an effective relationship with the bank and
report/update on a monthly basis regarding the achievements and activities carried
out to loans unit heads
As member of the retail banking division actively plan strategies for successful
business target achievement, help line manager in establishing business targets,
new product development, monitor competitor activities and report to the line
managers for action, optimize the use of differ
Academic Record
Bachelor's degree, at Ajman University Of science and technology
Location: Al-Ain/ Ajman, UAE
High school, Zayed Al Awwal High School
Location: Al-Ain, UAE
Key Skills And Attributes
Delinquent accounts monitoring Bank
Products Sales & Business Development
Market Research-Survey-Reports Presentation
Result Driven-Client Focused Personality
Customer service
Service activity monitoring
Front desk assistance
Billing problems resolution
Personal Information

Languages Known English & Arabic (Mother tongue)