kartika
rajendran
professional summary
Thorough professional with confidence, a good listener with an ability to converse effectively with diverse personalities, being accessible, setting up a positive example with exemplary network building ability. 8 years of versatility with hands-on experience in Key Account Management ,Marketing, Sales andProject Management .
experience
Decipher soft middle East W.L.L Bahrain
November 2022 - Current
Account & Marketing Manager
American based IT company handles software hardware and emphasize on cyber security services for companies
ERP solutions, cloud services, web mobile applications.
Facilitated product distribution through vendor and service provider contracts.
Captured potential customers using creative and fresh approaches on digital and traditional channels.
Priced items after analyzing market characteristics, cost and markup factors.
Established NDA agreements with external producers.
Sealed deals and contracts by contacting prospective clients for demos and proofs-of-concept.
Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
Sustained high customer satisfaction rates with problem resolution and feedback loops.
Alkhalidiya holding group : Concord IT Services W.l.l Bahrain
January 2022 - November 2022
Sales and Marketing Manager
Handled ERP solutions ,cloud services ,AMC support replacement ?and renewal.
Monitored sales performance and enforced adherence to established sale quotas.
Led sales and marketing meetings to liaise with teams, provide and receive status updates on ongoing projects and set goals.
Developed and executed winning sales presentations and followed up with prospective clients.
Met with prospective clients to assess needs, explain product or service offerings and promote sales.
Cultivated rapport to identify prospect needs and negotiate sales.
Adithyan Technologies W.L.L Bahrain
September 2020 - January 2022
Marketing Manager
Identifying potential clients and doing research on their needs and wants.
Finding new channels for selling and distribution of products.
Proactively drives, prepares and writes all communication
Arranging several effective client demonstrations.
Priced items after analyzing market characteristics, cost and markup factors.
Developed pricing strategies to meet business objectives and remain competitive.
Sealed deals and contracts by contacting prospective clients for demos and proofs-of-concept.
AL QAMASH TRADING CO W,L.L Bahrain
May 2019 - September 2020
Marketing Manager
Managed daily operations, incoming requests and long-term planning through continual team and client communication.
Kept customer, vendor and project status information organized and searchable within database.
Developing and maintaining long term relationship with clients
Devising and implementing the organisation's sales strategies
Finding new channels for selling and distribution of products
Arranging several effective client demonstrations.
Achieved profit targets with balanced, strategic pricing structures.
Spider Infomedia Solutions Chennai, India
January 2018 - December 2018
Operations Manager and Business
Serving as an operations manager managing the entire IT and non IT based work and helping employees meet the target much before the deadline
Identifying potential clients and doing research on their needs and wants
Developing and maintaining long term relationship with clients
Coordinate work of existing projects with employees and conveying the end product t the client for acknowledgement
Also serving as a content writer for websites with domains like medical, educational and architectural
Handled teams to adhere the process and conform customer requirements
Plan for the Schedule management was done in daily basis
Following industry and economic trends
Involved in customer relations (E-mail interactions) to communicate the customer requirements to the team
IndusInd Bank Chennai, India
February 2017 - January 2018
Associate Manager
Build trusted customer relationships to ensure excellent service
Provide proactive information to our customers on banking issues under multiple domains like Loans, Insurance etc
Answer inquiries from large retail business groups and general customers and in turn coordinate reports from the team
Resolution Expert
Sutherland Global Serve, DELL Chennai, India
August 2015 - February 2017
Resolution Expert
Build trusted customer relationships to ensure excellent service
Provide proactive information to our customers on hardware issues
Answer inquiries from large retail business groups
Straive, Global Chennai, India
August 2014 - August 2015
Project Manager
Handled teams to adhere the process and conform customer requirements
Plan for the Schedule management was done in daily basis
Co-ordinate different departments to adhere the process
Involved in customer relations (E-mail interactions) to communicate the customer requirements to the team
Team updates were also shared to the customer
Executed weekly presentations on the performance of the team and updated to senior management
Involved in Teleconference with the customer for the updates in the process
Conducted Operations meeting on daily basis with all the teams in the process to discuss about the previous day's schedules and for the future schedules
Page 1 of 3
education
?
B. Tech - Computer science & Engineering
January 2014
Mody Institute Of Technology & Science, Lakshmangarh, India
?
Project Planning Management Completed the course in Project planning management under the important planning software tool, Primevera
CADD, India
languages
Malayalam
Native or Bilingual Proficiency
English
Full Professional Proficiency
Hindi
Native or Bilingual Proficiency
Tamil
Professional Working Proficiency
additional information
Valid Bahrain Driving License
Certifications in VMware, delinea, Fortinet ,sophos marketing aspects.