Technical Support , Desktop Support Engineer

Ticket Tools
IP Address-related Commands (IP Config etc.)
basic IP Address troubleshooting
Imaging/Installing laptop or desktop through USB Image
Software and printer installations
Drivers/BIOS/Firmware knowledge
DHCP
Active Directory (Basics: Domain Controller, AD Roles, DNS, OU)
SCCM
Different types of Operating Systems
what is 32bit & 64-bit OS?
O365 and exchange
Email Issues
incident & service request difference
Basics related to end-user hardware (desktop/laptop/docking station, LAN cable, etc.)
BSOD (Blue Screen of Death) issues
Jeddah, Job Seekers, Technical Support ,  Desktop Support Engineer