Desktop Support And Network Support Engineer

a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support, and troubleshoot Windows 10 Microsoft Office 365, Cisco, and another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple PC users.
g) Install, upgrade, support, and troubleshoot for printers, and computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, and printers.
i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Jeddah, Job Seekers, Desktop Support And Network Support Engineer