Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications developed by Microsoft. It encompasses various modules that address different business needs such as sales, marketing, customer service, finance, operations, and human resources.

Microsoft Dynamics 365 incorporates various artificial intelligence (AI) capabilities to enhance its functionality. Dynamics 365 AI includes features and services that leverage machine learning and advanced analytics to provide intelligent insights and automate certain tasks within the Dynamics 365 applications.

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