P R O F I L E

Highly motivated and detail-oriented recent graduate
seeking a challenging position as an Airline Ticket Seller with
a focus on ticket sales, refunds, and overall ticket-related
services.I bring comprehensive knowledge of industry, standard reservation systems, including Amadeus and
Galileo. Eager to leverage my academic background and
hands-on training to contribute effectively to a dynamic
team.I am eager to apply my theoretical knowledge and
passion for the aviation industry to contribute effectively to
your team.

EXPERIENCE

Marah international travels & tours

2023 (OCT) - 2023 (DEC)
worked as a trainee in Marah travels & tours also have strong
knowledge in ticketing and reservation efficiently handled
airline tickets sales. utilizing system like amadeus , galileo &
sabre to ensure accurate bookings and modifications.

K E Y S T R E N G T H :

Ticket Sales Expertise:
Solid understanding of airline ticketing procedures,
fare structures, and reservation systems, gained
through academic coursework and hands-on training

Refund Processing:
Proficient in handling ticket refunds, exchanges, and cancellations
with accuracy and efficiency, ensuring customer satisfaction and
compliance with airline policies.

Customer Service:
Committed to delivering exceptional customer service by
addressing inquiries, resolving issues, and providing detailed
information on flight options, schedules, and pricing

Reservation Systems:
Proficient in navigating and utilizing Amadeus and Galileo
systems, enhancing the ability to streamline booking
processes and provide seamless customer experiences.

Detail-Oriented :
Diligent in managing transactions and documentation to
guarantee accuracy and minimize errors in ticketing
processes.

SKILLS

• Amadeus Skills
• Galileo Skills
• Negotiation skills
• Problem-Solving Skills
• Organisation and time management skills
• Microsoft 365 Excel , Word , Outlook

NAME : ABDULAZIZ GHULAM

CONTACT :

Mobile: 0568818079
Email: [email protected]
Loc: Jeddah, Al Ruwais
Iqama Transferable
D.O.B 05 AUG 2001