Required education and prior experience:
Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
Mandatory: 4+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.
Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.
Mandatory: Knowledge of Basic Network support.
Optional: Knowledge of Helpdesk ticketing system.
Desirable: Network Certifications Network+/CCNA
Key responsibilities & competencies:
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Performing on-site installations and support.
Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
Install and configure Windows and other desktop software.
Configure and manage connectivity and storage
Maintain Windows
Protect devices and data
Deploy Windows client
Manage identity and access by creating and maintaining AD users.
Manage compliance policies and configuration profiles
Manage, maintain, and protect devices
Manage apps
Rollout patches.
Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Maintain printing systems and assist with network printer system maintenance
Maintain backup system and processes.
Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, open submitted tickets and callbacks in a timely manner, in accordance with current procedures
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
Work effectively and professionally with other team members, learns from and shares knowledge with others.
Escalate irresolvable issues to Engineers; advanced support or vendor support.
Identify and resolve problems of basic scope using proper tools and techniques
Only Arabic Candidates may only apply
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected]