Location: Makkah & Madinah Province, Saudi Arabia
Company: Haramayn Tours & Travels
Position Type: Full-Time
About Us: Haramayn Professional Services Pvt. Ltd., a registered corporate private limited company based in Hyderabad, India, was founded in July 2019. We are actively engaged in three key areas: Import & Export, Hajj & Umrah, and Tours & Travel. Our company specializes in providing exceptional Umrah services and packages through our brand, Haramayn Tours & Travels. For more information, please visit www.haramaynps.com.
Job Description: We are seeking a dedicated and experienced Umrah Coordinator to manage and oversee all aspects of Umrah services for our pilgrims. The ideal candidate will be responsible for ensuring a smooth and efficient pilgrimage experience, coordinating with various stakeholders, and providing excellent customer service.
Key Responsibilities:
• Manage all aspects of the Umrah pilgrimage, including transportation, accommodation, and catering arrangements, to ensure a seamless and comfortable experience for pilgrims.
• Collaborate with hotels, transport providers, and other service suppliers to ensure high-quality services. Address any service-related issues promptly to maintain a high standard of service delivery.
• Ensure all necessary documentation, including Umrah permits, travel ziyarah (visits), and other required paperwork, are prepared, accurate, and provided to clients in a timely manner.
• Offer comprehensive pre-departure and on-ground support to pilgrims. This includes assistance with religious rituals, emergency support, and general guidance throughout their journey.
• Maintain accurate and up-to-date records of client interactions, service delivery, and feedback. Prepare and present regular reports on service performance and client satisfaction to ensure continuous improvement.
Qualifications:
Experience: Minimum of 5 years of experience in a similar role, preferably within the travel or pilgrimage sector.
Knowledge: In-depth understanding of Umrah procedures, rituals, and requirements.
Skills: Excellent organizational, communication, and problem-solving skills. Ability to handle multiple tasks and work under pressure.
Language: Proficiency in Arabic and English is required; additional languages are a plus.
Location: Must be based in Makkah or Madinah, or willing to relocate.
Benefits:
Competitive salary and benefits package
Accommodation and transportation support
How to Apply: Interested candidates should forward their updated CV, along with a cover letter and references, to [email protected] with the subject line "Umrah Coordinator Application – [Your Name]."
Email: [email protected]
