Key Responsibilities:
1. Handle customer inquiries via phone, email, and chat in Arabic and English
2. Assist customers with product information, order status, and after-sales support
3. Schedule service appointments and coordinate with the service team
4. Process orders, returns, and warranty claims efficiently
5. Maintain accurate customer records and update the CRM system
6. Resolve customer complaints and escalate complex issues when necessary
7. Collaborate with other departments to ensure customer satisfaction
Requirements:
1. Native or fluent Arabic speaker with excellent English skills
2. 2+ years of customer service experience, preferably in the automotive industry
3. Strong communication and interpersonal skills
4. Ability to explain technical information clearly to non-technical customers
5. Proficiency in Microsoft Office and CRM software
6. Patience and ability to remain calm under pressure
7. Knowledge of automotive terminology and basic vehicle systems
Desired Qualifications:
1. Experience in auto parts, service, or dealership environments
2.Familiarity with regional automotive markets and customer preferences
3. Technical background or certification in automotive technology
Benefits:
1. Competitive salary based on experience
2. Health insurance and retirement plans
3. Ongoing training and professional development opportunities
4. Employee discounts on automotive products and services
Join our team and help drive customer satisfaction in the automotive industry!
#CustomerSupport #AutomotiveIndustry #ArabicSpeaking #CareerOpportunity