Email : [email protected]
Place : Makkah KSA
Contact No. : +966582632290
Introduction:
I’m skilled Information Technology Engineer at Qudra Technology & Telecom Company in the Kingdom of Saudi Arabia.
Objective:
A Bright, talented and ambitious IT Support Engineer with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies &able to play a key role in diagnosing hardware and software problems and to ensure that quality solution meet business objectives. Possessing a good team spirit, deadline oriented and having the ability to organize and present simplex clearly and accurately.
Profile:
•Presently working with Qudra Technology & Telecom as a Senior IT Engineer West Region Duration from March 2024 to till now.
•Presently working with Data Consult Group as an IT Engineer Makkah Region Duration from February 2022 to February 2024.
•Presently working with AL-Hokair as an IT Engineer Duration from December 2016 to February 2022.
•Presently working with AL-Hokair as a Store Support Computer Technician Duration from 21 August 2014 to November 2016.
•Worked with Infocare Digital System Pvt. Ltd. as a Technical support Duration From 30-July-2009 to 15-December-2013.
Daily Activities:
Troubleshooting and resolving hardware, software, and other network and system problems.
Install, Configure & Resolving network problems in POS, Biometric, CCTV, NVR, Footfall, Switch, Router, Firewall, WI-FI & ISP.
Replacing faulty network hardware components when required.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Missing sales collecting and processing for Store Commerce, Oracle, Infinity, Nesk, Inditex & Brand partners.
Price updating in Store Commerce, Orpos, infinity & Brand partner stores system if not replicated automatically
Understanding the Quality of store IT Setup, Support, operation and IT store infrastructure.
Upgrade / update patch files of antivirus, ORPOS and windows update for all the servers & POS machines on timely basis
Helpdesk support & Troubleshooting
Disaster recovery, Domain policies in stores
Antivirus installation and monitoring in stores
Mall manager PC/ email support & printer troubleshooting
On call support 24/7, Helpdesk support 24/7, Onsite support 24/7, Remotely support 24/7
Regional training, HR, Ops & IT office support and troubleshooting
Zebra Printer, A4 Printer, HHT, PDA, IPOD Devices installation, configuration & troubleshooting
Preventive maintenance for Store IT equipment.
Reduction of user problems, Reduction of hardware problems.
Customer (User) satisfaction.
New Commerce store Opening Project:
Organize the efficient and timely installation of all IT systems and infrastructure in stores in order to operate the system in the stores.
Installing network points/electricity for POS in stores
Installing Win OS and other IT applications for new opening
Installing & Activate Commerce Store Application in POS tills
Install MS office and configure Email.
Installing intranet /Portal services in stores as per business need
Installing all additional application in stores POS required.
Installing & configuring Camera in Stores, Add in NVR & Install cameras in Stores
Installing & configuring WIFI device
Configuring FTP in stores
Create users access etc in store
Scheduling data replication procedure
Monitoring the logs
Installing & configuring application in Zebra Printer & A4 Printer.
Prepare and configure new laptop, install all basic software’s, join it on domain and configure Email for new employees.
Oracle Application Support:
Oracle POS application troubleshooting for existing stores
Oracle POS application upgrading time to time across the business
Applying new Oracle POS application patches as per the business requirement
Implementing new functions in Oracle application as per the business needs
Price & Promotion files updating in all the stores on daily base
RTLOG & DTS /sales files collecting from all the store on daily base
Updating new application release /version across the business
Oracle IBT Support across the business
Brand Partners Communication & Application Support:
Arranging IT equipment’s for New opening stores
Opening LCW, Mango Ipekyol Aleph etc. brands with brand partners own application
Installing server and client as per the new opening request
Troubleshooting with existing stores
Collecting sales and updating price files on daily base from infinity stores
Staff Training:
Organize training for user staff as required, in order to ensure the effective utilization of software installed.
Hardware & Networking Support:
Hardware support
Changing all the malfunctioning and damaged hardware in stores
Re-installing all the malfunctioning and damaged hardware in stores
Adding new hardware in stores/malls as per the business needs
In the event of POS system malfunctioning, organize troubleshooting of the problem and provide IT support in order to rectify the problem and ensure that all POS systems and infrastructure are functioning efficiently at all times.
•Network support
Configure & troubleshoot the Network Switches, Cisco & Fortinet Routers Meraki Firewalls.
Crimping and changing the network connectors
Install & Configure Active directory, Group Policies, DNS, DHCP
Network Devices installing & configuring WIFI, IP Camera, Network Printer, PDA & Ipad.
•POS HARDWARE RECORDS
Maintain an accurate inventory record of all POS fixed assets (e.g. Cash Tills, Servers, Barcode Scanners, Printers, Camera, NVR, Footfall, Network Devices etc.) in order to ensure adequate control over POS fixed assets throughout the kingdom.
•Data Replication
Troubleshooting on IBT & Shipment related issues
Troubleshooting on Price & Promotion files
Monitoring FTP server folders access etc related to replication
•Application Software:
Configuration & troubleshooting of MS-Outlook and G suite
Configuration & troubleshooting Honeywell Application
Support the roll-out of new applications
Academic Qualification:
•Bachelor Of Arts Kanpur University
•Senior School Certification Examination (12th) UP Board
Computer Proficiency:
•JCHNP (Jetking Certified Hardware & Networking Professional) Kanpur,
Key Strengths:
•Committed to complete a task in a given time,
•To co-ordinate the group and contribute to maximum for achieving goal,
•Work well with a diverse group o