Key Skills:
Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Troubleshooting technical problems and diagnosing the root cause.
installation and troubleshooting of printers and scanners.
Diagnosing and fixing computer hardware and software problems
Responding to user inquiries via phone, email, or in person
Resolving internet and network connectivity issues
Assisting with printer and peripheral device problems
Installing, configuring, and updating operating systems and applications
Managing software licenses and ensuring compliance
Assisting users with software-related questions and issues
Setting up and configuring desktops, laptops, and mobile devices
Repairing or replacing faulty hardware components
Managing IT asset inventory and keeping track of devices
Assisting with network troubleshooting (Wi-Fi, LAN, VPN issues)
Enforcing security protocols, such as password management and antivirus installation
Helping users recover lost passwords or locked accounts
Creating and managing user accounts in Active Directory or cloud platforms
Setting up email accounts and access permissions
Assisting with system access and security policies
Maintaining records of IT issues and solutions for future reference
Creating user guides and training materials
Reporting recurring IT problems to senior IT staff
Assisting with data backup procedures and recovery plans
Helping users restore lost files when needed
Providing remote desktop assistance for offsite employees
Visiting different departments or locations to resolve IT issues
Engr.Adnan
phone+ WhatsApp: +966535531048