My name is Rafiq Ur Rahman, and I am a dedicated and experienced professional with over 10 years of expertise in the telecom and retail industries. During this time, I have worked primarily with Etisalat UAE, where I excelled in customer service, sales, billing, and coordination roles. I am results-driven, with keen attention to detail and a reputation for reliability. My strong communication skills enable me to effectively engage with diverse customers and team members.
Key Skills & Expertise
Extensive Experience: Over 10 years of hands-on experience in the UAE telecom and retail sectors (primarily Etisalat), delivering exceptional customer service, achieving sales targets, handling billing processes, and coordinating operations.
Communication & Interpersonal Skills: Excellent verbal and written communication, enabling clear interactions with customers, colleagues, and management.
Customer Complaint Resolution: Proven ability to handle customer complaints and complex inquiries with professionalism, patience, and empathy, leading to high customer satisfaction and loyalty.
Technical Proficiency: Proficient in using CRM and telecom management systems to track customer interactions and service issues. Skilled in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), various CRM tools, and POS systems.
Attention to Detail: Strong focus on data entry accuracy and organized record-keeping, ensuring all customer and sales records are meticulously maintained.
Adaptable & Reliable: Flexible team player with a strong work ethic, adaptable to remote, in-office, or hybrid work environments. Reliable and dedicated, always committed to delivering results.
Education
Bachelor’s Degree, University of Swat, 2014
Technical Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
CRM and telecom management software
Point-of-Sale (POS) systems
Languages
English – Professional working proficiency
Urdu – Native proficiency
Arabic – Basic conversational proficiency
Driving License
UAE Driving License – Valid and ready for use in local commuting or field work.
Availability
Immediate Start: Ready to join your team immediately
Flexible Work Arrangements: Open to relocation to the UAE or working remotely/hybrid
Full Commitment: Looking for long-term opportunities to contribute and grow
Contact Information
Phone: +92-310-0930855
WhatsApp No: +92-345-5270855
Email: [email protected]