Key Responsibilities:
Respond to customer queries via phone, email, live chat, or in person in a professional and timely manner.
Provide accurate information about products, services, pricing, and company policies.
Handle and resolve customer complaints, ensuring issues are addressed quickly and efficiently.
Document interactions, issues, and resolutions in the customer service database or CRM system.
Escalate unresolved issues to the appropriate department or supervisor when necessary.
Follow up with customers to ensure their concerns are fully resolved and they are satisfied.
Process orders, forms, applications, and requests as required.
accommodation visa and transportation provided by company
salary 3200-3600
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