Salary: AED. 12000-15000 + Other Benefits
Work Location: Jebel Ali Freezone, Dubai, UAE
We are seeking a results-driven, strategically minded Senior Business Development Executive to lead AMC contracts, warranty, and paid service activities; drive customer satisfaction, safety, and profitability; implement efficient service processes and continuous improvement.
Key Responsibilities:-
o Lead the strategic development of AMC, warranty, and paid service offerings across UAE, Qatar, and Saudi Arabia.
o Identify and pursue new service-based business opportunities with existing and prospective customers.
o Schedule and conduct field visits to generate service-driven sales (warranty, paid service, AMC) and convert opportunities to signed contracts.
o Develop pricing strategies for paid services and manage AMC renewals (initiated 3 months prior to expiration).
o Oversee AMC, warranty, and paid service operations ensuring profitability and adherence to company policies.
o Set department goals aligned with the annual budget; monitor performance and take corrective actions as needed.
o Review daily activity schedules to optimize resource utilization (technicians, parts, and travel).
o Coordinate with Parts for inventory and reorder levels to ensure timely part availability.
o Conduct monthly warranty reviews; ensure vendor compliance and address repeat claims; report root causes to management.
o Implement and maintain customer interaction guidelines; handle complaints per policy.
o Maintain strong customer relationships, aiming for high satisfaction, appreciation, and references.
o Conduct quarterly on-site audits for AMC customers and lead quarterly cross-department reviews.
o Provide technical support to close service jobs quickly and arrange site visits as needed.
o Develop and nurture client trust to secure long-term partnerships and referrals.
o Ensure technicians’ preventive maintenance (PM) adherence and continuous knowledge upgrade for all laundry equipment.
o Organize regular training sessions to uplift service capabilities and product knowledge.
o Review and optimize service processes; implement continuous improvement initiatives.
We, Newmatic Group a Trading Company established in 1993 deal with the high-level Trading of Commercial Laundry Equipment, and we are one of the Leading world-class Laundry Equipment suppliers & Laundry Solutions providers in the entire Middle East. Branches in UAE, Qatar, and Saudi Arabia.
Qualifications-
Degree in Electrical/Mechanical Engineering or related field (if possible).
Obin Millan
Human Resource Manager
[email protected]