Skillset
* Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
* Have solid experience in a helpdesk or technical support environment.
* Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
* Familiarity with ITSM system
* Excellent communication and customer service skills.
* Ability to work under pressure and manage multiple tasks.
* Strong diagnostic and troubleshooting abilities
* Ability to prioritize and resolve issues efficiently
* Attention to detail in documenting incidents and resolutions
* Has a network support experience
* Highly organized and able to work on own initiative to complete the range of tasks required.
* ITIL Foundation certification is a plus.
Joining time frame: Immediate
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystem ...