Wipro Arabia
Designation: IT Field Support Engineer Duration: August 2020 to till date.
Responsibilities:
• Attending Branches and Regional office for Technical Support as well as Remote Management.
• Monitor and work on tickets from ITSM tool – Remedy.
• Worked on IT automation tools that run a specific command in all pc’s using BAT file to optimize the pc performance.
• Installation and configuration of Banking Sector devices such as Data Card printers, PIN pad and Olivetti printers.
• Responsible for Active Directory user’s resources and solving their technical issues.
• Analyze and make recommendations for hardware and software standardization.
• Support and configuration for Outlook, MS Exchange client and manage mailboxes.
• Migration from Win-7 to Win-10 for Teller, Back office and Customer Service Systems.
• Citrix client configuration in PC and IPAD.
• Solving customers technical issue from Remote assistance, remote desktop and BMC.
• Daily Routine support responsibilities include Network, Desktop Software, MS Products, Mail problems, Software installations, hardware troubleshooting.
Al- Arkan Steels and Industrial Co. Ltd.
Designation: IT Support Engineer Duration: July 2017 to August 2020.
Responsibilities:
• Install and configure Windows and server operating systems.
• Configure Outlook 2013, 2016, 2019 And Create Backup, Restore E-mail and troubleshoot all Email related issues.
• Install all necessary prerequisites before joining domain.
• Monitoring and troubleshooting links, managing critical situations.
• Configuration and testing of new hardware and software.
• Working with TCP/IP network environments including DHCP, DNS and Ethernet.
• Troubleshooting and configuration support for client desktop and networking environment.
• Maintain proxy server so as to allow and restrict access to users (Microsoft TMG).
• Maintain 24 hours operations, and ensure 99.9% uptime for the servers.
• Monitoring CCTV camera and configure DVR for both analog and digital camera.
• Configure small network devices such as access points and Wi-Fi routers.
• Handling new LAN implementations and maintenance.
• Installing Configuring and Managing Active Directory for Servers
• Adding Removing, Updating User Accounts
• Managing LAN and WAN Networks of Organization.
• Remote Desktop and Remote Assistance.
• Installation and Configuration All Types of Printers & Scanners.