KEY SKILLS
• Windows Server Administration (2016/2019/2022)
• Active Directory & Group Policy
• DNS / DHCP / File Server
• User Account & Access Management
• System Installation & Configuration
• Network Troubleshooting
• Backup & Recovery Solutions
• IT Security & Patch Management
• Microsoft Azure (Basic Knowledge)
• Ticketing Tools & Documentation
CERTIFICATION
Microsoft Certified Solutions Expert (MCSE)
Year: 2024
CCNA--Ongoing
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PROFESSIONAL EXPERIENCE
System Administrator – Essencea infoserv
Hyd ,India
June 2023 –Feb 2025
Responsibilities:
• Installed, configured, and maintained Windows servers and workstations.
• Managed Active Directory, DNS, DHCP, and Group Policies.
• Provided L1/L2 technical support to users across the organization.
• Monitored system performance and conducted preventive maintenance.
• Performed backup and restore operations using [software/tool].
• Worked with IT team to improve system uptime and efficiency.
• Documented issues, resolutions, and technical procedures.
Achievements:
• Reduced ticket response time by 20%.
• Implemented basic security policies and improved system protection.
• Assisted in server migration project with minimal downtime.
EDUCATION
Bachelor’s Degree in [Computer Science / IT / Networking]
North East University – 2023
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Experienced With Tools & Technologies:
Windows Server, Active Directory, Microsoft (Excel, Word, Outlook) VMware Hyper-V
PowerShell LAN/WAN Backup Solutions Office 365 Ticketing Systems ,
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LANGUAGES
• English – Fluent
• Arabic – Basic (if applicable)
AVAILABILITY
Ready to join: Immediately