Saudi Amana is hiring motivated Customer Care Representatives / Front Desk staff to support our client companies. The role involves delivering excellent customer service, assisting visitors, handling inquiries, and ensuring a smooth and professional front-office experience.
Key Responsibilities:
Greet and assist visitors, clients, and customers in a professional manner
Answer phone calls, respond to inquiries, and provide accurate information
Manage front desk operations, appointments, and daily logs
Handle customer complaints and escalate issues when required
Maintain a clean, organized, and welcoming reception area
Support administrative tasks such as filing, data entry, and documentation
Coordinate with internal departments for smooth service operations
Ensure all customer interactions meet company service standards
Required Skills & Qualifications:
Strong communication and interpersonal skills
Good command of English (Arabic is a plus)
Customer-service oriented with a friendly and professional attitude
Ability to multitask and manage time effectively
Basic computer skills (MS Office, email handling, CRM is a plus)
Problem-solving skills and ability to handle pressure
Presentable, positive attitude, and team-player mindset