PROFESSIONAL AND ACADEMIC EDUCATION
Bachelor Sciences Of Computer Science 2017_2021
University of Agriculture Faisalabad.
DRIVING LICENSE Valid
Mobile No#0583217901
Roles and Responsibilities
Professional Experience – IT Support Officer / ERP & Systems Administrator
Experience: 3+ Years
3+ years of hands-on experience as an IT Support Officer in manufacturing and corporate environments.
Single-handedly implemented complete IT infrastructure (hardware & software) for manufacturing operations.
Extensive experience with Odoo ERP including Inventory, Accounting (AR/AP), Sales, Purchase, Manufacturing (MRP), HR & Payroll
modules.
Hands-on experience with Oracle Customized ERP covering Manufacturing, Production, Supply Chain, QC/QA, Finance, HR & Payroll
modules.
Microsoft & Cloud Administration
Administration of Office 365 & Azure Active Directory, including Exchange Online, Exchange Server, Teams, SharePoint, OneDrive, and
licensing.
Managed tenant-to-tenant migrations, mailbox permissions, shared mailboxes, group mail, aliases, MX records, DKIM, Conditional Access,
Intune, and SaaS applications.
Windows Server administration including security hardening, backups, and Active Directory management.
Cloud storage implementation and security (Box and other cloud platforms).
Networking & Infrastructure
Provided technical support for LAN/WLAN, firewalls, Windows servers, IP PBX telephone systems, VMware, and cloud storage.
Designed and implemented structured cabling, network cabinets, patch panels, and port documentation.
Troubleshooting complex network issues and coordination with ISPs for internet-related problems.
Installed, configured, and maintained CCTV systems and multi-biometric attendance & access control systems.
Systems, Security & Maintenance
Installation, configuration, monitoring, and maintenance of computer hardware, operating systems, applications, printers, and peripherals.
Ensured data security, network access control, antivirus deployment, and backup systems.
Conducted regular health checks of IT equipment across the organization.
Managed ERP and O365 user accounts, roles, and access control.
Web & Application Management
WordPress website creation and administration, including domains, web mail, and hosting.
Company website administration and GS1 barcode implementation.
Supported formal ERP documentation including items, attributes, variants, UOMs, BOMs, kits, workflows, approval flows, and chart of
accounts.
Database & Reporting
Experience with SQL Server 2012, PL/SQL Developer, Toad, and SQL queries.
Developed drill-down and drill-through reports by region and operational metrics.
Support & Training
Provided end-user hardware and software support for internal teams and customers.
Installed and supported network sites and hardware servers.
Conducted user training sessions and created IT documentation.
Coordinated with vendors for hardware procurement, replacements, and warranty management.
Odoo Development & Leadership
Developed and customized Odoo applications to meet organizational requirements.
Led Odoo implementation projects with detailed planning and execution.
Collaborated with cross-functional teams to integrate Odoo with other business systems.
Conducted end-user training and promoted knowledge sharing.
Ensured adherence to coding standards, best practices, and industry compliance.
Stayed up to date with Odoo advancements and guided adoption of innovative solutions.