Administer delivery plans and processes to provide transportation of materials or products, assure on-time physical delivery of goods to the customer and ensure guaranteed minimum delivery times in line with the business strategy and requirements, corporate guidelines and policies
Typical Business Titles
NA
Differentiator
• Apply broad theoretical job knowledge typically obtained through advanced education
• Work is closely supervised
• Problems faced are not typically difficult or complex
Key Tasks
• Administer delivery plans and processes
• Perform assigned tasks and activities to provide effective dispatch and delivery of shipments within targeted timelines
• Work with and understand clients requirements to ensure timely arrival and departure of shipments and minimize transit times between pickup/delivery locations
• As per deviations from timelines inform customer in case of delays
• Follow established reporting and documentation processes to achieve visibility on pick-up/ delivery activities
• Study dispatch/ delivery processes and transportation solutions to recognize and report inefficiencies
• Resolve recurring issues, and suggest enhancements to drivers work methods focusing on increasing effectiveness, efficiency and cost control
Stakeholders
• Explain facts, policies and practices related to job area
• Support and interact primarily with colleagues of own sub-function
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
Management Responsibility
• Individual contributor without direct responsibility for leading others
Skills
Transportation, Driving License, Trucking, Dispatching, Transportation Regulations, Geography, MS Office, Assertiveness, Sustainability, Market Conditions, Fleet Management, Inventory Management, Warehousing, Data Entry, Manufacturing, Workplace Safety, Shipping, Forecasting, Accounting, Invoicing, CRM, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation
Qualifications & Key Requirements
Education Level
Bachelor’s Degree or equivalent experience/qualification
Experience Level
less than 2 years
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