IT Technician – Restaurant IT Support (Foodics & Aloha POS)

My name is Shahib Nawaz, and I am a confident IT Technician with 2.5+ years of hands-on experience supporting IT environments in restaurants, retail, and supermarkets across the GCC. I have a strong track record of maintaining IT systems stability, resolving issues quickly, and minimising downtime during daily operations and peak business hours.

I specialise in Foodics POS and Aloha POS, as well as networking, printers, CCTV systems, and end-user support. I work independently on-site and remotely, support staff during live operations, and ensure all IT systems run smoothly and reliably.

Key Responsibilities & Skills

POS Support: Install, configure, and troubleshoot Foodics & Aloha POS; menu setup, user access, live issue resolution

Networking: LAN/Wi-Fi setup, routers, switches, access points, static IP, DHCP, TCP/IP troubleshooting

Printers & Devices: Receipt and kitchen printers (Epson, Bixolon), USB/Wi-Fi/IP configuration, fast recovery

CCTV & Security: IP cameras, DVR/NVR, remote viewing, basic monitoring (Dahua & Hikvision)

Delivery & Payment Devices: Support delivery aggregator devices and ensure smooth order flow with POS

IT Systems: Windows OS installation, basic Active Directory support, antivirus & IT security basics

Cloud & Tools: Microsoft OneDrive, EDSS, digital signage, basic system documentation

Support: Level 2 IT support, on-site & remote assistance, user training, preventive maintenance

Iqama Status: Transferable
Location: Jeddah, Saudi Arabia

Phone: +966 54 359 7630
Email: [email protected]
LinkedIn: https://www.linkedin.com/in ...