Professional Profile:
Results-driven IT Support Specialist with 4 years of experience managing complex technical environments in high-traffic shopping malls. Proven track record of maintaining massive surveillance networks and resolving high volumes of technical cases with speed and accuracy.
Key Responsibilities:
Large-Scale Surveillance: Managed and maintained 500+ CCTV cameras and VMS servers, ensuring 24/7 uptime and high-definition security coverage.
High-Volume Case Management: Successfully resolved 60–80 technical support cases daily, ranging from hardware failures to complex network troubleshooting.
Retail Operations: Provided end-to-end support for POS systems, thermal printers, and payment gateways for mall tenants.
Network Administration: Monitored mall-wide Wi-Fi, LAN/WAN connectivity, and fiber optic backbones to ensure seamless operations.
Hardware Maintenance: Expert in troubleshooting workstations, servers, digital signage, and specialized retail hardware.