Job Profile IT Support
NAME : - SHARIK IMAM
E-mail :- [email protected]
Mobile No : - 0561223587
Iqama :- Transferable
Driving :- KSA Driving License
Professional Summary
Experienced IT Support Engineer with over 15 years of technical expertise in system administration, hardware and software troubleshooting, POS systems, networking, and Microsoft 365 support. Proven track record of delivering fast and effective IT solutions in retail, corporate, and service-based environments across Saudi Arabia and India.
Certifications
- Microsoft Certified Professional (MCP)
- Microsoft Certified System Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE)
- I.T.I (COPA) – NIPS Computer, Allahabad
Technical Skills
**Operating Systems:** Windows Server 2022/2019/2012, Windows 10/11, macOS
**Networking:** LAN/WAN setup, Switch/Router installation, IP configuration, Fiber/UTP termination
**Support Tools:** Microsoft 365, Active Directory, Navision POS, Antivirus management
**Devices:** Laptops, desktops, iOS/macOS devices, IP Cameras (Honeywell, Hikvision, Dahua)
**Applications:** Microsoft Office, SharePoint, OneDrive, Teams, Oracle SQL TOAD
Professional Experience
Beans United, Riyadh — IT Support Engineer
August 2024 – Present
Providing daily IT support, troubleshooting user issues, maintaining network infrastructure, and supporting Microsoft 365 environment.
Beside Groups, KSA — IT Support Engineer & Network Support
March 2015 – February 2020
Handled server setup, hardware/software troubleshooting, POS support, and CCTV configuration.
Royaa Integrated Solutions Services, Jeddah — IT Support Engineer
April 2010 – February 2015
• Provided IT support for corporate systems and infrastructure.
• Installed and maintained POS systems, managed network issues in multiple retail locations.
• Configured servers, managed backups, and provided training to end users.
RAJ Computers — Senior Engineer
April 2022 – March 2024
• Led troubleshooting and repair of hardware systems and supported software applications.
• Assisted in Microsoft 365 deployment and support.
• Managed networking issues and handled new system installations.
Ad-Tech Computer Services, Mumbai — Hardware & Network Support Engineer
August 2006 – September 2009
• Supported desktops, laptops, and network systems in client environments.
• Installed antivirus, configured networks, and supported hardware upgrades.
Advance Computer Force — IT Support Engineer
June 2004 – August 2006
• Provided on-site support for software, hardware, and networking issues.
• Assisted clients with system installations, network cabling, and printer configuration.
Education
B.A. – University of Purvanchal
Year: 2005 Division: 2nd Marks: 46.11%
I.T.I. – COPA (Computer Operator & Programming Assistant), NIPS Computer, Allahabad
Year: 2002 Division: 1st Marks: 70.52%
Languages
Hindi, English, Urdu, Arabic
Technical Experience
• Experienced in installing and configuring Microsoft 365 on Windows and macOS systems.
• Proficient with Microsoft Office tools: Word, Excel, PowerPoint, Outlook.
• Skilled in managing OneDrive, SharePoint, Teams, and cloud-based Microsoft 365 services.
• Troubleshooting Microsoft 365 login, sync, and performance issues.
• Familiar with Microsoft 365 Admin Center for basic user and subscription management.
• Proficient with macOS/iOS device management and Apple ecosystem features (iCloud, AirDrop, Continuity).
• Experienced in configuring Apple ID, data backup, and productivity apps (Pages, Numbers, Keynote).
Server and Network Skills
• Installation of Windows Server: 2022, 2019, 2012, 2003.
• Installation of ILO, RED3, RED5 environments.
• Experience with Oracle SQL TOAD installation and use.
• Configuration of NVR IP Cameras (Honeywell, Hikvision, Dahua).
• Network installations including LAN setup, crimping, and switch/router setup.
• Domain server handling, backups, and HHT device setup.
• WiFi installation, POS connectivity, and IT infrastructure support for retail environments.
POS and Application Support
• Troubleshooting Navision POS application in retail stores.
• Upgrading and applying patches to Navision applications as per business needs.
• Price updates, missing sales recovery, and POS preparation for store openings.
• Software and hardware support across store branches, including antivirus and Windows updates.
• Ensuring store IT infrastructure and network availability at all times.
Hardware and Maintenance
• Troubleshooting and repairing malfunctioning desktops, laptops, and store hardware.
• Replacing or upgrading hardware in stores as per operational needs.
• Installation of new hardware and network cabling in malls and data centers.
• Experience with CCTV and Access Control System setup.
• Expertise in fiber splicing, UTP termination, and structured cabling.
Personal & Passport Details:-
Passport no : - B8585159
Place of issue : - Lucknow
Date of issue : - 28-02-2024
Date of expiry : - 27-02-2034
Date of Birth : - 15-12-1982
Iqama no :- 2581049192
Declaration:-
I hereby that information given above is true to the best of my knowledge and belief. If given a chance, I shall try to satisfy my superior with my work and behavior.
Thanking you and waiting for a favorable reply.
Your Sincerely
Sharik Imam
0561223587