Operations Executive
2019/12 - 2024/01
• Managed first-mile, middle-mile, and last-mile logistics operations, ensuring on time order fulfillment.
• Supervised hub/warehouse activities including inbound, outbound, sorting, and dispatch operations.
• Monitored fleet performance, assigned delivery routes, and reduced logistics costs through efficient planning.
• Ensured achievement of On-Time Delivery (OTD) and other key performance targets.
• Coordinated with vendors, courier partners, and cross-functional teams to resolve operational challenges.
• Maintained MIS reports, dashboards, and KPIs for senior management.
• Implemented process improvements to minimize losses and improve delivery turnaround time.
• Led manpower management, including shift scheduling, allocation, and productivity monitoring.
• Handled escalations and ensured high customer satisfaction through proactive issue resolution.
SKills -Additionally I have taken coaching on SAP Fico and good on Ms excel flash fill auto fill functions sum, if, vlookup ..