Proven ability to resolve complex operational issues, improve vendor performance, and optimize processes while delivering excellent customer experience.
Provide operational support to 100+ international vendors daily.
• Maintain 95%+ SLA compliance in a high-volume vendor support environment.
• Resolve complex issues related to seller account health, policy violations, and marketplace operations.
• Improved case resolution efficiency by 20% through process improvements.
• Collaborate with internal teams to resolve escalated operational cases.
Processed 50+ mortgage loan applications weekly.
• Verified borrower financial documents and prepared underwriting files.
• Ensured full regulatory compliance and documentation accuracy.
Verified KYC documentation and applicant data according to banking regulations.
• Generated MIS reports for loan tracking and operations management.
• Improved reporting efficiency by 15% through improved data tracking.