Multilingual: English, Arabic, Urdu, Hindi, Telugu, Punjabi
Proven expertise in IT support (L1/L2/L3), IT asset & vendor management, help desk operations, and VIP support
Strong management, leadership, and communication, coordination skills ensuring smooth IT operations and stakeholder satisfaction
Experienced in system monitoring, incident management, SLA compliance, IT audits, procurement, and secure IT asset disposal
IT Support (L1/L2/L3) – End User & Infrastructure
IT Operations & System Monitoring (NOC)
IT Asset Lifecycle Management (Procurement → Deployment → Disposal)
Laptop, Desktop, PC & Server Support
Printers, Scanners & Peripheral Devices (also banking Printers like ATM Card printers Evolis Primacy, Olivety Printers-Cheque printers, Pin Pads Card Swiping machines, Scanners, IP telephones, IPTV’s, and applications etc
Routers, Switches, Servers & Network Device Support
Vendor, Supplier & Warranty Management
Help Desk Operations & SLA Management, Incident Management,
Asset Inventory, Tagging & Ownership Tracking
Employee Onboarding & Offboarding (Asset Handover)
IT Asset Audits & Inventory Reconciliation
ITIL v4 Processes & Compliance
VIP & Executive IT Support