IT Support / Network Support
Desktop, laptop, and user support (L1/L2)
LAN/WAN, IP addressing, DHCP, basic routing
Network & hardware troubleshooting
Installation and configuration of routers, switches, and wireless devices
End-user support, ticket handling, and issue resolution
Monitoring tools (ManageEngine / OpManager – basic to intermediate)
Software Quality Assurance (Manual Testing)
Manual testing (functional, regression, smoke testing)
Test case creation and execution
Bug reporting and verification
SDLC & STLC understanding
Coordination with developers and stakeholders
Basic knowledge of APIs and databases (SQL – basic)
Education
MS in Telecommunication & Networks
BS in Telecommunication
Other Details
Good communication skills
Able to work onsite and in field environments
Ready for interviews and immediate joining