Experience: 1 Year
Professional Summary
Dedicated IT Support Technician with one year of hands-on experience providing technical assistance, troubleshooting hardware/software issues, and maintaining IT systems. Skilled in end-user support, system installation, and network troubleshooting. Committed to ensuring smooth IT operations and high user satisfaction.
Key Responsibilities – Previous Work Experience
Provided desktop and laptop support for end users (Windows environment).
Installed, configured, and updated operating systems and software applications.
Troubleshot hardware issues such as printers, scanners, and peripheral devices.
Resolved network connectivity issues (LAN/Wi-Fi, IP configuration).
Managed user accounts and permissions (Active Directory / Email accounts).
Installed and configured antivirus and security tools.
Performed system maintenance and regular updates/patching.
Logged and tracked issues using ticketing/helpdesk systems.
Provided remote support via remote desktop tools.
Assisted in IT asset management and inventory tracking.
Supported email configuration (Outlook / Office 365).
Ensured data backup and basic data recovery support.
Coordinated with senior IT staff for complex technical escalations.
Technical Skills
Windows OS Installation & Troubleshooting
Microsoft Office 365
Basic Networking (TCP/IP, DNS, DHCP)
Active Directory (User Management)
Hardware & Peripheral Support
Remote Support Tools
Helpdesk / Ticketing Systems