Project Coordinator Linc Facility Service, Qatar (Cargo Operations) Aug 2023 – Sep 2025
• Maintained and updated company databases to ensure accurate data for informed decision-making and operational continuity.
• Prepared asset movement plans for relevant departments, optimizing logistics and resource allocation.
• Organized filing systems for important and confidential documents, ensuring compliance with data protection regulations.
• Monitored staff performance, updated personnel records, and managed leave plans to enhance workforce productivity.
• Oversaw office supplies inventory and procurement, minimizing costs while maintaining supply chain efficiency.
• Ability to plan, schedule, and promote office events.
• Experience supporting the implementation of HSE initiatives and participating in safety awareness activities.
• Ensuring the office is stocked with necessary supplies and maintaining equipment.
Administrative Officer, Dezynex Technology Solutions Pvt Ltd., India September 2019 – March 2023
• Maintained and updated company databases, facilitating data-driven insights and reporting.
• Prepared regular expense and budget reports, supporting financial planning and cost control initiatives.
• Managed office supplies stock and orders, ensuring availability and efficient resource utilization.
• Organized filing systems for critical and confidential documents, improving security and retrieval times.
• Maintained company calendars and scheduled appointments to streamline coordination.
• Addressed queries from employees and clients, boosting satisfaction and resolving issues effectively.
• Updated office policies to align with organizational goals and local regulatory requirements.
Call Center Operator G4S Qatar, Qatar November 2019 – June 2020
• Managed high volumes of inbound and outbound calls efficiently, adhering to response time standards.
• Utilized communication scripts to handle diverse topics, ensuring professional and consistent interactions.
• Identified customer needs, clarified information, researched issues, and delivered solutions or alternatives.
• Maintained detailed records in the call center database for accurate tracking and compliance.
• Achieved personal and team targets in qualitative and quantitative metrics, driving performance improvements.
Floor Supervisor Seashell, Ireland March 2017 – January 2019
• Evaluated team performance and supported managers in maintaining smooth workflows and accurate records.
• Performed miscellaneous duties to aid branch operations as directed by senior management.
• Assisted customers with inquiries, providing exceptional service to foster loyalty and satisfaction.
Education
Master of Business Administration Dublin Business School, Dublin, Ireland Completed: January 2019
Bachelor of Business Administration Mahatma Gandhi University, Kerala, India Completed: April 2016
Achievements
• Awarded Best Entrepreneurial Team in the management fest during the graduate degree program.
• Successfully completed a Master's-level dissertation on "The Role of Strategic HRM in Small Hotels in India," showcasing strong research and analytical capabilities.
Key Skills
• Technical: Database Management, Microsoft Office Suite (Word, Excel, PowerPoint), CRM Systems, Inventory Control.
• Soft: Interpersonal and Communication Skills, Problem-Solving, Time Management, Leadership, Attention to Detail.
• Other: Compliance and Policy Development, Team Training, Multilingual Communication, Adaptability to Multicultural Settings.