Location: Jubail
Department: IT Support
Key Responsibilities:
Lead and manage the IT Service Desk team effectively.
Oversee ITIL Incident, Request, and Service Desk processes.
Analyze reports and KPIs (Power BI, Excel, or ITSM tools).
Ensure a customer-focused approach and effective communication within the team.
Qualifications & Skills:
Bachelor’s degree in IT, Computer Science, or related field.
ITIL Foundation (mandatory); ITIL Intermediate or Managing Professional preferred.
People management or leadership training is a plus.
Strong leadership, team management, and communication skills.
How to Apply: please send your updated resume to: [email protected]