Location: Jubail
Department: IT Operations
Key Responsibilities:
Manage major incidents and problem resolution processes.
Collaborate with cross-functional IT and business teams.
Document incidents, lessons learned, and knowledge transfer.
Maintain and manage ITIL Knowledge Management processes.
Identify gaps and improvement areas in processes.
Qualifications & Skills:
Bachelor’s degree in IT, Computer Science, or Engineering.
ITIL Foundation (mandatory); ITIL Problem/Incident Management certifications preferred.
Root Cause Analysis (RCA) training is required.
Experience with ITSM tools.
Strong analytical, problem-solving, and business communication skills.
How to Apply: please send your updated resume to: [email protected]