I am an IT Technical Support / Service Desk professional with 2.5+ years of experience providing L1 & L2 support in retail and banking environments. I am currently available for immediate work and actively seeking a suitable IT support role.
I have strong hands-on experience in troubleshooting Windows systems, supporting end users, managing tickets, and working in SLA-driven environments. I am reliable, quick to learn, and comfortable working independently or as part of a team.
Core Skills
Windows 10 / 11, Windows Server 2016 / 2019
Microsoft 365, Azure AD, Active Directory, Group Policy
L1 & L2 Service Desk Support
Incident, Problem & Change Management (ITIL)
ServiceNow & ITSM tools
Networking: LAN, WAN, TCP/IP, DNS, DHCP, VPN
Remote Support: Remote Desktop, TeamViewer, AnyDesk
Hardware & Peripheral Support (Laptops, Desktops, Printers, POS)
PowerShell & Command Prompt (basic)
Experience
2.5+ years of hands-on IT Technical Support experience
Retail & Banking domain exposure
Strong record of meeting SLA and resolving issues efficiently
???? Location: Saudi Arabia
???? Availability: Immediate
Contact Details
???? Phone: +966 53768 8589
???? Email: [email protected]
???? LinkedIn: linkedin.com/in/adnanali7320
Resume Link- https://drive.google.com/fi ...