IT Support Specialist

Detail-oriented IT Support Specialist with 1–2 years of hands-on experience supporting Windows-based enterprise environments and end users in SLA-driven service desks. Strong background in Windows Server administration, Active Directory, DNS/DHCP, and systematic hardware and software troubleshooting. Proven ability to resolve incidents efficiently, automate routine tasks using basic PowerShell, and improve system reliability. Seeking to grow into a Systems Administrator role within a professional IT services or enterprise environment.