Results-driven IT Professional with strong experience in System Administration, Desktop Support, and Technical Support within enterprise environments. Skilled in managing and maintaining Microsoft Windows infrastructure, Windows Server environments, Dell and HP servers, and Microsoft 365 administration.
Experienced in virtualization technologies including Hyper-V, VMware ESXi, VMware vCenter, VMware VCSA, and VMware vMotion. Possess working knowledge of cloud platforms such as Microsoft Azure and Oracle Cloud, along with Linux environments.
Certified in MCSA (Microsoft Certified Solutions Associate), MCP (Microsoft Certified Professional), and OCI 2023 Certified Foundations Associate. Additional training includes VMware technologies, CCNA, Computer Hardware, Microsoft Azure, and Microsoft 365.
CORE SKILLS
• Windows Server Administration (2003–2022)
• Active Directory, DNS, DHCP & Group Policy
• VMware ESXi, vCenter, Hyper-V & Virtualization
• Microsoft 365 & Microsoft Azure
• Dell & HP Server Configuration
• NAS/SAN Storage & Backup Management
• Linux Administration (Ubuntu)
• Network & Desktop Troubleshooting
• SQL Server Administration
• CCTV, IP Telephony & Cisco IP Phones
• Technical Support & Helpdesk Operations
PERSONAL INFORMATION
Birth Date: 04 February 1984
Nationality: Pakistan
Residence Country: Saudi Arabia - Riyadh
WORK EXPERIENCE
TOTAL Years of Experience: 13 Years
Resident Engineer at Armed Forces Hospital Southern Region
Saudi Arabia - Khamis Mushait
August 2023 - February 2026
Responsibilities
1. Installation and maintenance of servers from different manufacturers.
2. Installation and maintenance of Microsoft Windows Servers.
3. Handling updates for Microsoft Windows Servers.
4. Installation, configuration and handling Domain Controllers, Active Directory and DHCP servers.
5. Creating, organizing, and maintaining user accounts, groups and OUs.
6. Configuring and maintaining different types of domain group policies.
7. Installing and troubleshooting different applications and software.
8. Handling File servers, shared folders, shared folders permissions.
9. Providing support to end users related to domain accounts, shared permissions and other domain
and active directory related issues on daily basis through phone & ticketing system.
10. Configuration and maintenance of NAS & SAN storages and servers backups.
11. Handling virtual environments of Microsoft Hyper-V.
12. Installation & providing support on Linux servers.
Technical Support Engineer at Leader Investment Group
Saudi Arabia - Riyadh
January 2013 - August 2023
Responsibilities
1. Installation & Configuration of Client and Server Operating Systems e.g. Windows XP,
Vista, 7, 8, 10, 11 & Windows Server 2003, 2008, 2012, 2016, 2019, 2022, Linux & macOS.
2. VMware: Installation, configuration management of VMware Workstation, VMware
ESXi, VMware vCenter, VMware VCSA, VMware vMotion.
3. Cloud Technologies: Microsoft 365 & Microsoft Azure.
4. Installation & Configuration of Domain Controller, Active Directory, DNS, DHCP.
5. Creating, organizing, and maintaining user accounts, groups and OUs.
6. Configuring different group policies.
7. Installing and troubleshooting different applications and software.
8. Microsoft SQL server administration.
9. Installing and sharing printers, configuring print servers and troubleshooting different
type of printers.
10. Installing and updating Antivirus software packages.
11. Solving desktop, laptop & network related issues.
12. Microsoft outlook administration and configuration.
13. Troubleshooting hardware related issues.
14. Solving technical issues on different sites remotely.
15. Providing technical support for different sites through phone.
16. Visiting different sites for implementation of new projects and solving issues.
17. Configuring Dell servers.
18. Configuring RAID on Dell servers.
19. iDRAC configuration on Dell servers.
20. Fixing Servers & other hardware in Rack.
21. Configuring & maintaining CCTV DVR devices.
22. Configuring & maintaining wifi access points.
23. Configuring & maintaining Cisco IP phones.
24. Configuring IP telephony voice gateways.
25. Handling, maintaining and troubleshooting company network.
EDUCATION
Master's degree / Computer Science at
University of Peshawar
Pakistan - Peshawar
Grade: 82 out of 100
March 2008
LANGUAGES
English / Level: Professional
Arabic / Level: Conversational
Urdu / Level: Expert
Pushto / Level: Native Language
CERTIFICATIONS
Microsoft Certified Technology Specialist: Server Network Infrastructure Configuration
Issued in: March 2014
Expiry date: This certificate does not expire
Microsoft Certified Solution Associate
Issued in: March 2014
Expiry date: This certificate does not expire
Microsoft Certified Professional
Issued in: March 2014
Expiry date: This certificate does not expire
Microsoft Certified Technology Specialist: Windows Server Active Directory Configuration
Issued in: March 2014
Expiry date: This certificate does not expire
Oracle Cloud Infrastructure 2023 Certified
Foundations Associate
Issued in: July 2023
Expiry date: July 2025