IT Support Engineer | Desktop & Helpdesk Support (L1-L2)

Dedicated and highly skilled IT Support Engineer with over four years of experience in the Saudi Arabian market (including roles at Habitat Furniture, Unilever, and Siemens). Proven expertise in troubleshooting hardware/software, managing Active Directory, and supporting Office 365 environments. I specialize in providing seamless technical support for enterprise-level infrastructure, meeting room technologies, and virtualization platforms like Citrix. Committed to maintaining high system uptime and delivering exceptional customer service.

Infrastructure Deployment: Expert in the end-to-end setup of new office IT environments, including server rack installation, network cabling (routers/switches), and workstation provisioning.
​MTR & AV Setup: Physical installation and software configuration of Microsoft Teams Rooms (MTR), ThinkSmart Hubs, and AirMedia wireless systems for modern boardrooms.
​EPM Onboarding: Implementing Endpoint Management (EPM) protocols for new hires, including bare-metal imaging, automated software deployment, and security policy enrollment.
​User Training & Empowerment: * Conducting one-on-one and group training sessions on Office 365 (Teams, Outlook, SharePoint).
​Creating "Self-Help" technical documentation and SOPs to reduce helpdesk ticket volume.
​Training staff on Cybersecurity Best Practices and PKI card usage for secure authentication.

Endpoint Management (EPM): Centralized control of corporate devices (Laptops/Desktops) using patch management and remote deployment tools.
​Full-Cycle Asset Management: Managing the entire lifecycle of IT assets, from procurement and initial cloud-based installation to performance optimization and secure decommissioning.
​Identity & Access: Administration of Active Directory, Office 365 groups, and Citrix virtualized environments.
​System Integrity: Managing workstation backups, data recovery, and ensuring compliance with local security standards.

Location: Riyadh, Saudi Arabia
Ready for relocation in KSA
Experience: 4+ Years
Education: BS Computer Science
Availability: Immediate
Contact: +966558306295 [email protected]
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