Professional Summary
A highly skilled Desktop Support Engineer with over 10 years of hands‑on experience in IT support, systems administration, network management, and end‑user services across major organizations in Saudi Arabia. Proven expertise in troubleshooting hardware/software issues, managing enterprise support tools, maintaining IT infrastructure, and delivering high‑quality deskside and remote support. Recognized for strong technical capabilities, attention to detail, and the ability to manage complex IT environments in fast‑paced corporate settings.
Core Skills & Technical Expertise
IT Support & Troubleshooting
Expert in diagnosing and resolving issues related to Windows OS, macOS, Microsoft Office, Outlook, and enterprise applications.
Skilled in hardware repairs, system upgrades, imaging, reinstallation, and performance optimization.
Strong experience supporting printers, plotters, scanners (A0/A3/A4) and engineering applications like AutoCAD, Revit, 3D Max, Prokon, Etab, and more.
Enterprise Tools & Technologies
Hands‑on experience with:
ServiceNow (ticketing & incident management)
SCCM, OSD, Task Sequencer
Citrix, Bomgar, LAPS
Microsoft Intune & Avanti
Skilled in user/device management, OS deployment, and remote support.
Network & Administration Skills
Experience in network setup, switch maintenance, LAN configuration, router/access point setup, and cable management.
Knowledge of Windows Server 2008 R2, NAS backups, fax servers, and security best practices.
Strong understanding of telecommunications technologies including GSM, 3G, and SITE installation.
System & Data Management
Managing users, permissions, email accounts, and backups in Office 365 environments.
Responsible for monitoring system health, data integrity, and connectivity for business‑critical devices.
Additional Technical Skills
Virtualization tools: VMware, Oracle VirtualBox
Graphic design: Photoshop, Premiere, 3D Studio Max, Sound Forge
Support for Apple devices, macOS, and related applications.
Professional Experience Highlights
Deskside Support Analyst – Estee Lauder Companies, Saudi Arabia
2021 – Present (via Wipro Arabia & previously HCL Arabia)
Deliver 24/7 on‑call support for corporate users across Saudi Arabia.
Manage IT incidents through ServiceNow and ensure efficient ticket resolution.
Handle OS deployments, updates, and patching via SCCM & OSD.
Support enterprise systems including Citrix, Intune, Equitrac print servers, and more.
Provide both on‑site and remote support for hardware, network, and application issues.
IT Administrator – Marina Printer Inc., Riyadh
2016 – 2018
Managed network operations, user accounts, email setup, and data backups.
Provided full support for Windows/Mac systems, servers, and printing equipment.
IT Support – Abdel Elah Al Mohanna Engineering Consultancy
2014 – 2016
Supported employees with system issues, software installations, server access, and engineering software troubleshooting.
Technical Support Supervisor – MSD Telecommunications
2014
Supervised installations of projectors, CCTV, smart boards, and networking systems.
Delivered after‑sales support through on‑site and remote channels.
Freelance – Multinet Telecommunications
Maintained and supported network switches across multiple locations.
Projects (Selected)
Estee Lauder Companies (HCL Technologies) – Led IT setup for a new corporate location, including data center hardware deployment.
FAMA Technologies – Served as SPOC for FMCG store rollouts across Saudi Arabia.
KSU Medical City (MKCL Arabia) – Supported computer‑based examination systems.
OVTECH Dubai – Installed A/V content systems for retail stores across the Kingdom.
Riyadh Air Base, Royal Guards, NAUSS, KFUPM – Completed multiple A/V and networking installations (MSD Solutions).
Education
Bachelor of Technology (Telecommunication) – Indus Institute of Higher Education
Diploma in Associate Engineering (Computer Information Technology) – Aligarh Institute of Technology
Languages
English: Fluent
Arabic: Conversational