I have hands on experience in:
• Level 1 and Level 2 IT support
• Windows 10 and Windows 11 troubleshooting
• Desktop and laptop installation and configuration
• User account management and profile issues
• Outlook and email setup
• Printer, scanner, and peripheral support
• Remote Desktop and Citrix support
• Ticket handling using BMC Remedy
• SLA based incident resolution and documentation
I focus on quick issue resolution, clear communication, and minimizing downtime for users.
If your organization is hiring IT Support or End User Support professionals, I would be glad to connect and discuss how I can support your team.