structured work environment.
PROFESSIONAL EXPERIENCE
MUHAMMAD SULMAN
TRANSFERABLE IQAMA
Global HR Administration Operations Staff Trainer
+966 53 815 3539 sulman.sarwar.hrstrategy@gm ...
CAREER OBJECTIVE:
EDUCATION
Strategic Management & Leadership
(2011) (2012)
OPERATIONS & ADMINISTRATIVE SUPERVISOR
NOV 2020 – SEP 2025
Al Naeem, Jeddah, KSA
CMI LEVEL 7 CERTIFICATE
Chartered Management Institute, UK
Innovative Management
MBA
Coventry University, UK
ALLAH DIN GROUP OF COMPANIES PAKISTAN (AGRICULTURE CONGLOMERATE)
Overseeing day-to-day operations and administrative functions, ensuring 100% compliance and business continuity
across departments.
Planning, coordinating, and optimizing operational workflows and resource allocation, improving workforce utilization by
30%.
Managing office administration, facilities, logistics, and vendor relationships, reducing procurement costs by 15% through
strategic sourcing.
Coordinating cross-functional teams (HR, finance, procurement) to support workforce management and operational
reporting, ensuring seamless departmental integration.
Monitoring operational performance via KPI tracking and process reviews, providing actionable insights that enhanced
strategic decision-making.
Key Achievements:
Implemented structured administrative systems and SOPs, enhancing operational efficiency by 30% and strengthening
process control.
Designed and deployed a centralized, IT-enabled operational framework that standardized workflows, reduced approval
times by 75%, and improved cross-departmental transparency.
https://www.linkedin.com/in ...
Developing and implemented operational, administrative, and recruitment frameworks, SOPs, HR handbooks, and training
modules to enhance compliance, efficiency, and organizational effectiveness.
Designing performance monitoring systems, including KPIs, workflow audits, recruitment metrics, and staff appraisals to
improve accountability, productivity, and workforce utilization.
Driving continuous performance improvement by analyzing operational data, optimizing manpower deployment,
strengthening cross-functional collaboration, and embedding standardized, IT-enabled workflows.
OPERATIONS STRATEGY AND ORGANIZATIONAL PERFORMANCE SPECIALIST
Full Recruitment Cycle
Training Design & Delivery
Talent Acquisition & Retention
R&D in HR Processes
SOP & HR Policy Development
Administrative leadership
Relationship Intelligence
CORE COMPETENCIES
Participated in city-wide tree-plantation campaigns promoting climate-change awareness.
Regular blood donor for thalassemia patients and emergency cases.
VOLUNTEER EXPERIENCE:Key Achievements:
Authoring an HR & Recruitment Handbook that standardized procedures, improved compliance, and enhanced
onboarding consistency.
Delivering quarterly training performance reports to COO and GM, demonstrating 90% client satisfaction through tailored
programs.
Designed client-specific security training programs (surveillance, conflict resolution, protocol and adherence) that
increased client satisfaction by 90% and cut performance complaints significantly.
Overseeing documentation, visa processing, medicals, onboarding, and site allocation to ensure full readiness for client
mobilization.
Maintaining continuous communication with clients to understand staffing expectations and deliver workforce solutions
that meet service-level requirements.
Implementing structured job analysis and multi-channel sourcing strategies to ensure candidate compliance and build a
sustainable talent pipeline.
RECRUITMENT MANAGER
SECURITY SOLUTIONS W.L.L BAHRAIN (LEADING SECURITY SERVICES COMPANY) NOV 2020 – SEP 2025
Led Security Solutions HR operations while reporting to GM and COO, managing a team of 4 HR recruiters to successfully
execute rapid recruitment cycles for new projects, delivering fully trained teams within tight deadlines and budget.
Managing end-to-end recruitment for security personnel across Asia, Africa, and the GCC, reducing project hiring costs by
40% and eliminating agency dependency.
Developing and implementing client-specific training programs that increased client satisfaction by 90% and improved
guard performance scores by 40%.
Reducing time-to-hire by 25% through structured sourcing and screening frameworks.
Coordinating with operations, training, and HR teams to align staffing with client contracts, deployment schedules, and
workforce planning needs.
HR & OPERATIONS EXECUTIVE
THE WEBSTERS PAKISTAN (IT SERVICES COMPANY) OCT 2014 – SEP 2017
Streamlining end-to-end HR operations, accelerating the recruitment-to-onboarding cycle by 30% and reducing agency
dependency by 25% through standardized processes.
Administering the full employee lifecycle—including payroll, benefits, and settlements—with 95% accuracy and full
compliance, ensuring seamless and auditable HR functions.
Facilitating performance management and resolving employee grievances, achieving 90% resolution within 48 hours and
sustaining high staff satisfaction.
Coordinating training needs analysis and program delivery, resulting in an 80% increase in team efficiency and a 70%
reduction in client complaints.
Addressing internal and external operational concerns, enhancing service quality and contributing to a 25% increase in
client satisfaction.
Key Achievements
Reducing client complaints by 60% through targeted skill development and a structured feedback system.
Optimizing administrative workflows and centralizing SOPs, improving operational efficiency by 30% and cutting
procurement costs by 15%.
TALENT ACQUISITION SPECIALIST
INTELACT RECRUITMENT UNITED KINGDOM (RECRUITMENT FIRM) NOV 2010 – AUG 2014
Managing the full recruitment lifecycle for UK clients across hospitality, construction, and tech sectors, delivering quality
placements while strengthening employer branding.
Conducting job analysis, drafting job descriptions, and implementing structured interview techniques.
Conducting preliminary interviewing based upon and evaluating applicants’ experience, training, and education against
role requirements and referring qualified candidates to hiring departments for final interviews.
Partnering with hiring managers to understand specific role needs and deliver qualified candidates within tight deadlines.
Building and maintaining a proactive talent pipeline using advanced sourcing methods, reducing agency dependency
and cutting sourcing costs by 25%.
Working closely with clients to identify and place highly skilled candidates in contract, contract to hire, and permanent
positions.
Key Achievements:
Increased client renewals by 50% through consistent delivery of top-tier candidates and transparent monthly
performance reporting.
Reduced cost-per-hire by 20% by strategically leveraging social recruiting channels and employ