My experience spans the full Order to Cash (O2C) cycle, including high-volume invoice generation, VAT sales tax invoicing, customer ledger reconciliation, bank receipts, and resolution of pricing, discount, and return-related disputes. I have managed large distributor and retail customer portfolios (500+ accounts), ensuring timely collections while maintaining strong relationships with distributors, pharmacies, supermarkets, salons, wholesalers, and modern trade clients.
I specialize in credit control and collections management, including customer credit evaluation, credit limit setting, and structured recovery planning. By actively monitoring aging reports, enforcing credit terms, and negotiating payment schedules, I have contributed to reducing overdue receivables and improving cash flow stability in competitive markets. I have strong experience preparing accounts receivable aging analysis, recovery dashboards, cash flow forecasts, and audit documentation, supporting management decision-making and compliance with internal controls and regulatory requirements, including VAT regulations and audit standards.
Technically, I am proficient in Microsoft Dynamics 365, Oracle ERP, recruitment software (ITRIS & RDB), and advanced Microsoft Excel for financial analysis and reporting. My background in data management and research has strengthened my analytical skills, attention to detail, and process discipline.
I am passionate about building strong client relationships, driving process improvements, and delivering accurate financial insights that enable businesses to make informed decisions.
